Support you can rely on
Technical support is always included in your subscription — at no extra charge. When you would rather have us take care of content maintenance for you, our team handles it through affordable user support plans. Choose one and work out your price in seconds.
Technical support
Included at no extra charge
User support
Fewer worries for you
Support plans
More help for less
Why IMPRION support
Support that is always by your side
Your POS system is looked after by a local team of experts. The system runs reliably, and whenever you have a question you are only a call or a message away.
Technical support always included
System operation, bug fixing and connectivity are part of your subscription — no extra charge, ever.
A local team of experts
Slovenian-speaking support that knows your industry and helps you quickly and in plain language.
Fast response
We answer questions quickly and treat problems as a priority, so your business keeps running without interruptions.
Remote assistance
We handle most things remotely — no waiting for a site visit and no interruption to your work.
Full overview in the Backoffice
In the IMPRION Backoffice you have an overview of your subscriptions, the work carried out, support calls and every invoice.
Available outside business hours too
When you need help outside regular hours, we are reachable for a surcharge according to the price list.
How support works
Two kinds of support
For complete clarity we separate what is part of your subscription from what counts as an additional service.
Always available
Technical support
We make sure your cash register works without a hitch. Technical support is part of the subscription and is always included, at no extra charge.
- Keeping the IMPRION POS software running
- Diagnosing and fixing technical errors and operational disruptions
- Help with login, access, synchronisation and restoring the system
- Technical help with integrations and data recovery
- Printer configuration and fixing problems with printing receipts and order tickets
- Server infrastructure, system updates and backups
Price excl. VAT
When you leave the work to us
User support
Maintaining the cash register day to day takes time and precision. You can leave these tasks to our team — although you can also do all of them yourself, using the instructions in the POS system.
- Entering and editing products, services, ingredients and their related data
- Price changes plus creating and editing different price lists
- Editing categories, display groups and item layout
- Entering incoming delivery notes and managing suppliers
- Editing master data: employees, tables, payment methods, VAT, discounts
- Settings for business locations, cash registers, printing, tips and access rights
- Help with managing the backoffice and optimising settings
Price excl. VAT
Support plans
Choose a user support plan
For recurring tasks, a plan usually works out cheaper than pay-as-you-go billing. Technical support is always included with every plan, at no extra charge.
Product and master data maintenance
We take care of the regular upkeep of your POS content for you.
- Entering ingredients and products
- Editing display groups
- Master data: employees, tables, payment methods, VAT, discounts
Price excl. VAT
Delivery note entry
We enter your incoming delivery notes for you — no more manual copying.
- Entry of incoming delivery notes
- Up to 15 delivery notes — 25 €
- Up to 40 delivery notes — 50 €
- Unlimited delivery notes — 100 €
Price excl. VAT
Pay as you go
No monthly plan — you pay only for what you actually use, when you need it.
- Weekdays (Mon–Fri 8am–4pm): 5 € / 5 min
- Outside business hours: 10 € / 5 min
- Weekends and public holidays: 15 € / 5 min
- Billed in 5-minute units
Price excl. VAT
IMPRION support
You run the business.
We have your back.
Technical support that keeps the system running smoothly is included in your subscription, and with additional user support you can hand over the upkeep of products, price lists, master data, delivery notes and settings to our team. Choose a monthly plan or pay-as-you-go help, outside business hours too.
See the support options
User support price calculator
Support calculator
Estimate the cost of user support for your day-to-day work with the POS system. Choose a monthly plan for regular help or pay-as-you-go billing for occasional tasks. Prices excl. VAT.
Monthly plans
Choose your support plans
Click a card to add a plan — the selected one gets a tick. The two plans are independent: take content maintenance, delivery notes or both.
Product and master data maintenance
Delivery note entry — choose your volume
Configuration summary
Your monthly price
Choose a support plan to see a price estimate.
≈ 0 € per year (excl. VAT)
The price is indicative and covers only the monthly support plan subscription. Hardware rental is billed separately by agreement.
Technical support is included in your subscription and free of charge — software operation, technical faults, connectivity and use of the hardware. The calculator above covers user support, which our team carries out at your request. You can also do all of these tasks yourself, free of charge, by following the instructions. Prices are in EUR excl. VAT (22 %). Valid from 1 August 2026.
Full transparency
What is included
Technical support is part of your subscription. User support is an additional service — only when we carry out the tasks at your request.
| Storitev | Tehnična podporaVključeno v naročnino | Uporabniška podporaDodatna storitev |
|---|---|---|
| System operation, fixing errors and disruptions | – | |
| Login, access, synchronisation and system setup | – | |
| Integration operation and data recovery | – | |
| Printer configuration and receipt printing | – | |
| Server infrastructure, updates, backups | – | |
| Entering and editing products, services and ingredients | – | |
| Price changes and price list maintenance | – | |
| Categories, display groups and item layout | – | |
| Entering incoming delivery notes and managing suppliers | – | |
| Master data: employees, tables, payment methods, VAT, discounts | – | |
| Settings for venues, tips and user access rights | – |
Podporo nudimo tudi brez paketa
Potrebujete pomoč le občasno? Plačate le storitve, ki jih dejansko potrebujete. Ker se nepredvidene situacije ne pojavijo vedno med delovnikom, smo na voljo tudi izven delovnega časa, ob vikendih in praznikih:
| Termin izvedbe | Cena na 5 minut |
|---|---|
| Znotraj delovnika (pon–pet 8:00–16:00) | 5 € |
| Izven delovnika | 10 € |
| Vikendi (sobota, nedelja) in prazniki | 15 € |
Najmanjša obračunska enota je 5 minut. Obračun po dejanski porabi, mesečno. Cene brez DDV.
Frequently asked questions
Questions about support for the IMPRION POS system
Find out what technical support covers, when you can use additional user support, and how the IMPRION team helps you with POS maintenance, settings, products, delivery notes and day-to-day work.
User support is an additional service in which our team maintains your products, price lists, master data, delivery notes and cash register settings for you.
Regularly on weekdays, and for a surcharge also outside business hours, at weekends and on public holidays.
Technical support keeps the system running and is always included in your subscription. User support is an additional service for entering and maintaining content.
Yes, technical support is always included in the subscription, at no extra charge.
Software operation, diagnosing and fixing faults, help with login and synchronisation, printer configuration, plus server infrastructure and backups.
Entering and maintaining products, price lists, master data and delivery notes, plus settings for business locations, cash registers and access rights.
Yes, either under the "Product and master data maintenance" plan or on a pay-as-you-go basis.
Yes, under the "Delivery note entry" plan — the price depends on the volume (up to 15, up to 40 or unlimited delivery notes a month).
Yes, pay-as-you-go billing is also available, in 5-minute units.
Yes, for recurring tasks there are monthly plans, which are often cheaper than pay-as-you-go billing.
Yes, user support is also available outside business hours, at weekends and on public holidays, for a surcharge according to the price list.
You save time by handing your daily tasks to a local team that knows your industry and responds fast.
Proven in practice
Businesses that use the Imprion POS system
The Imprion POS system is in daily use in bars, cafés, restaurants and service businesses where speed, reliability and simple work in real-world conditions count. From small teams to multi-site operations – the system supports orders, payments, tips and integrations that genuinely make work on the floor easier.
llaollao – Natural frozen yogurt
"We use the Imprion POS system at all four of our locations and are extremely satisfied with it. The POS is very fast, clear and easy to use, which is very important for our daily operations. It also works reliably and without issues even with a high number of transactions. We would especially like to praise the technical support team, who helped us with all the necessary settings and were always available whenever we needed assistance. The team's responsiveness and expertise are truly at a very high level. Overall, we are very satisfied with the system and can confidently recommend it to other businesses."
Pizzeria Popaj
"Our Pizzeria Popaj has a 30-year tradition, and over the years we have used quite a few different POS systems and software solutions. We are very satisfied with Imprion POS, as the system includes everything you actually need for daily business operations while being very quick to learn. Their support is excellent and fast, and they continuously keep the system up to date with regular improvements. When using Imprion POS, it is clear that it was developed by people who truly understand what a restaurant business needs. Kudos to the team – keep up the great work!"
BDM StreetFood
"Excellent POS system and support! Huge compliments to the team!"
ŠD Juršinci
"We have had very positive experiences with Imprion POS. As an association, we use it for our regular operations, and this year we also chose to work with Imprion for our larger event, Noči pod topoli. Even with a high number of visitors, the POS systems proved to be simple, clear and reliable. We would especially like to commend the Imprion team for their responsiveness, professionalism and support – they were always available and ready to help whenever we needed them. We are happy to recommend Imprion to anyone looking for a reliable POS solution and, above all, excellent support. 😊"
Slovenka MB
"We have been using the system for a few months now and are very satisfied! Whenever you need them, they are there and resolve things quickly. 👍"
Gaja Krajnc
"I chose the Imprion POS system for a one-off event and was extremely positively surprised. The system is exceptionally easy and intuitive to use, even for someone using it for the first time. Excellent user experience and a visually appealing product – highly recommended!"
Get started with Imprion
Choose the plan that fits your business
Whether you need a POS system for a café, a restaurant, a bakery, a boutique, a service business or an event — we are glad to advise you on choosing the right support for your business.